Privacy Policy - Neemsaar Lucknow

Last updated: 18 October 2026

This website, neemsaar.com, is run by Neemsaar by Trevi Fountains, a home décor showroom at C-1117, Church Road, opp. State Bank of India, Sector 18, Indira Nagar, Lucknow 226016 (“Neemsaar”, “we”, “us”). This page explains, in plain language, what information we collect when you use our website or contact us, why we collect it, and the choices you have.

1. Information you give us

Callback / enquiry form: your name, email address, phone number and the requirement you type in.
WhatsApp, phone and email: when you message or call us, we receive your number or email address and whatever you choose to share (for example, product photos or your delivery address).
In-store purchases: your name and phone number on the invoice, so we can share bills, delivery updates and after-sales support.

2. Information collected automatically

Like most websites, ours uses cookies and similar technologies to understand how the site is used and to measure our advertising. These may record your device and browser type, approximate location (city level), pages visited, and whether you tapped buttons such as “WhatsApp” or “Call”.

We use the following third-party services, each of which has its own privacy policy:

Google Analytics — to understand visits to the website.
Google Ads — to measure whether our ads lead to enquiries, and to show our ads to people who have visited our website (remarketing).
Meta (Facebook & Instagram) — to measure and show our ads on Facebook and Instagram.
Google Maps — to show our location and directions.
WhatsApp — when you choose to chat with us.

You can limit this in your browser settings (for example, by blocking third-party cookies), through Google Ad Settings, or through your Facebook/Instagram ad preferences. The website will still work if you do.

3. How we use your information

To reply to your enquiry, check stock, share product details and arrange store visits, delivery or installation.
To send you information about new collections, festive offers or gifting ideas on WhatsApp — only if you have chatted with us or bought from us, and you can ask us to stop at any time.
To improve our website and measure which of our advertisements are useful.

We do not sell your personal information to anyone.

4. Who we share it with

Only with service providers who help us run the business — such as our website host, the analytics and advertising services listed above, and delivery partners when you order a product to be delivered — and only to the extent needed. We may also share information if required by law.

5. How long we keep it

We keep enquiry and customer details for as long as needed to serve you and to meet legal and accounting requirements, after which they are deleted.

6. Your choices and rights

Under India’s Digital Personal Data Protection Act, 2023, you may ask us to access, correct or delete the personal information we hold about you, or to stop sending you WhatsApp messages. To do so, contact us using the details below and we will respond within a reasonable time.

7. Children

Our website is meant for adults. We do not knowingly collect information from children.

8. Changes to this policy

We may update this page from time to time. The date at the top shows when it was last changed.

9. Contact us

For any privacy question or request:
Email: info@neemsaar.com
Phone / WhatsApp: 070545 55500
Visit: C-1117, Church Road, opp. State Bank of India, Sector 18, Indira Nagar, Lucknow 226016